On the bus yesterday on the way to work, we sat for 5 minutes while a woman tried to put her bike on the carrier mounted on the front of the bus. The poor woman twice came to the door and apologized that she was taking so long, but made it clear she had never taken her bike on the bus and didn't know how to work the bike rack. The driver at one point told her explicitly that he was not able to get off and show her how it works. Eventually another passenger got off and helped her.
I can understand the CTA not allowing drivers to help lift a bike - insurance issues if the bike was damaged or if the driver was hurt lifting a heavy object - but to not be able to get off and show the woman how to lower the rack and make sure the bike was secure after she'd placed the bike is ridiculous! I wonder how long the driver was going to have waited, watching her struggle? I'd probably still be sitting there waiting for her to figure it out. Great customer service, CTA.
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